Patient Experience Summit 2019

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

Chair of AMA Board of Trustees Dr. Jack Resneck, Jr., discusses the need to validate healthcare innovations and how technology can either improve or reinforce disparities around outcomes in healthcare.

Sam Hanna, professor and associate dean at American University, says both technology and communication between patient and provider are necessary to effectively implement patient engagement.