Patient Experience Summit 2019
Carrie Davis, director of patient experience at the Hanger Clinic, shares her own patient experience and how it helps guide her work of implementing more compassionate and human-centric care.
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.
MobiHealthNews Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.
Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.
Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.
Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.
Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.
Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.
There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.