Videos

Included Health President Robin Glass discusses cost-estimating tools and says that while AI alone is an amazing technology, "you've got to have a human in the loop" to validate efficacy and deliver an experience that puts some patients at ease.

Matt Koehler, VP of product innovation at Surescripts, describes a scenario, which was presented at AHIP 2025, where prior auth can be completed in 30 seconds using coordination between the physician, PBM and EHR.

Anne Snowdon, chief scientific research officer at HIMSS, says while there are many reasons why AI is more readily adopted by other sectors, the central one is that in healthcare, lives are at stake.

John Yount, chief innovation officer at FinThrive, discusses ways AI can eliminate inefficiencies and better reduce revenue leakage that typically stem from errors, delays and missed opportunities for reimbursement.

Keck Medicine of USC data scientist Yesha Patel says that the ideal AI tool implementation strategy depends on what the organization is trying to solve, whether there is in-house expertise, the long-term vision and other factors.

Roger Neal, VP and COO at DRH Health, says that due to the complexities of the healthcare industry, "our goal right now needs to be to get neutral" rather than getting ahead of cyberthreat challenges.

Columbia University Associate Dean of AI Stephen Ferrara, who is past president of the American Association of Nurse Practitioners, says getting buy-in requires building AI literacy and educating nurses on "what AI can do, and what it can't".

Wooster Community Hospital Health System CIO Eric Gasser, RN, discusses ways that IT leaders can more effectively work with nurses and help solve major challenges.

Sukrti Nagpal, deputy chief medical officer of virtual care provider Doccla, and Yosef Safi Harb, founder and CEO of health monitoring company Happitech, discuss how the companies are working together to help patients at home and physicians.

Dr. Deepti Pandita, UC Irvine Health CMIO & VP of Clinical Informatics, says that "if you don't have governance, anything can fall apart," and discusses the need to engage a diverse multi-stakeholder group to vet every AI project that is deployed.