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AI can be used as a tool to provide patients and their families with more information, faster access and more affordable care, says Laura Cooley, editor in chief of the Journal of Patient Experience.
Managing AI agents and prompt engineering is not like standard software engineering, and no one has really figured out how to do it at scale reliably yet, says Dr. Lukasz Kowalczyk, a gastroenterologist and CEO of Soothien HealthTech Advisory.
Event attendees explored the challenges and benefits of AI while learning about governance, leadership strategy, workforce challenges, transparency, patient safety and data security at the gathering in Brooklyn, New York.
Mark Newman, founder and CEO of Nomi Health, recommends driving accountability on fully automating payments for primary care visits to providers. He says there is no reason why they should be delayed or slow.
Banner Health built an in-house, enterprise class digital assistant that helps team members with typical tasks that they might use AI on such as summarizing a long document, getting insight or planning, says CTO Mike Reagin.
AI helps reduce time spent in chart search, review and prep enabling end users to see a quick AI generated summary highlighting the most important things that need to be addressed, says Lori Walker, Presbyterian Healthcare Services' CMIO.
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John Orosco, Red Rover Health's CEO, says the company's API-based platform that integrates digital tools directly into EHRs can help streamline operations and reduce clinician burnout.
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Philipp von Gilsa, CEO of kontakt.io, says the company's real-time location services provide location information for equipment to increase utilization rates and enable clinicians to quickly call for help using wearable duress buttons.
Customer service representatives interacting with a patient with a $500 balance who can only pay $50, should use that data to give that patient the option to set up 10 payments of $50, says Casey Williams, senior VP of patient engagement at RevSpring.
Different types of artificial intelligence help mirror clinical judgement and deliver real-time insights across the areas of the mid-revenue cycle, specifically utilization management, clinical documentation and coding, says William Chan, cofounder and CEO of Iodine Software.