Patient Experience Summit 2019
Dr. Abayomi Jaye, founder of Cecy Health Consult, explained how he channeled his own feelings of loss into positive action to help Nigeria's underserved patients.
CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to improve patient experience.
When members of teams have social sensitivity, they become much more efficient and that improves the patient experience a lot, says Fortune Magazine Senior Editor at Large Geoff Colvin.
Technology can help extend patient connections to care teams outside the walls of healthcare, says Carium Chief Transformation Officer Lygeia Ricciardi.
WAMBI CEO Rebecca Metter says looking at the clinician and patient experience through the same lens can impact both simultaneously and strengthen bonds between caregivers and patients.
Wolters Kluwer Health's Pam Holt says her organization uses patient engagement to create mutual understanding between the physician and the patient and to build trust.
Cemosoft CEO Mahesh Dharan explains how the company's technology uses the cloud to enable clients to deliver patient-centric care, especially in rural areas.
Healthcare is a series of relationships, and doctors and patients both need to understand what outcomes the other is trying to pursue, says 11Health CEO Michael Seres.
Press Ganey CEO Joe Greskoviak says that technology should only play a supporting role in healthcare innovation; true innovation is how information is brought in, distilled to key drivers of performance and then acted upon to improve healthcare.
PwC Partner and US Health Services Sector Leader Gurpreet Singh details what the future of the healthcare industry will look like with the consumer at the center.