Patient Enagement

Patty Hayward, Talkdesk GM of healthcare and life sciences, explains how the company uses AI to automate bill payment, medication refills and appointment scheduling to give patients quick responses and call center agents time to answer complex questions.

Dr. Harvey Castro, ER physician and host of The GPT Podcast, discusses his book about ChatGPT use in healthcare, how he uses the technology within his practice to help him identify with patients and his views on the evolution of AI.

Best-selling author Erica Dhawan says we can reimagine how we engage with others. She will deliver a HIMSS23 Executive Summit keynote, "Get Big Things Done: The Power of Connectional Intelligence."

CEO of First Choice Health Jaja Okigwe says that risk-based contracts free providers up from billing for services to think about the person's health more comprehensively.

Tarja Stenvall, SVP of key markets and general medicines at Sanofi, discusses why well-informed and engaged patients are crucial and how less red tape can turn into better patient engagement.

Annette Lantos Tillemann-Dick relates how her daughter Charity was able to continue performing because of a second lung transplant.

Orion Corporation director of digital medicine Sammeli Liikkanen explains how empathy and high-quality data must merge in creating successful digital solutions for person-centered care.

The consumer and patient perspective is central to developing digital tools for the behavioral health space, according to Elise Kohl-Grant, CIO at Innovative Management Solutions NY.

Nurture KC's executive director, Tracy Russell, says it's time to get serious about tackling maternal mortality and morbidity.

The company wants to improve EMRs to get consumers better choices as value-based care moves forward.