Workforce Development

MaryAnn Connor, senior director of nursing informatics at Memorial Sloan Kettering Cancer Center, discusses how nurses must understand the whole patient and their needs, and how technology can remove the barriers to providing personalized care.  

Punit Soni, Suki AI CEO and founder, discusses how his company's integration of its AI assistant with Amwell's Converge telehealth platform to generate clinical notes and coding has reduced doctors' workload by up to 75% and boosted job satisfaction.  

Hybrid care-provider Parsley Health hires co-CEO, and virtual mental health firm Array Behavioral Care appoints chief operating officer and chief information officer.

David Smith, chief financial officer of managed services provider Anatomy IT, discusses in-house IT support vs. outsourcing IT, health systems' lack of budget to ensure data security and the need to protect against cybersecurity threats.  

The company's chief financial officer, Mala Murthy, will step in as acting CEO.

Patty Hayward, Talkdesk GM of healthcare and life sciences, explains how the company uses AI to automate bill payment, medication refills and appointment scheduling to give patients quick responses and call center agents time to answer complex questions.

Nicole Rogas, president of symplr, discusses her company's "connected enterprise" strategy that helps consolidate multiple software systems into a single platform with one logon and automated workflows to reduce clinicians' time spent on technology.

Medicomp CMO Dr. Jay Anders discusses his company's early adoption of AI to organize clinical data and its more recent tool that can teach large language models (LLMs) to create more accurate documentation.  

Amid the ongoing nursing shortage, Connie White Delaney, dean and professor at the University of Minnesota School of Nursing, believes nurses can help develop new technologies that fit better into their workflows and strengthen their bonds with patients.

Mary Joy Garcia-Dia, program director, nursing informatics, NewYork-Presbyterian Hospital, discusses nurses' role as knowledge workers and how new technologies, including AI, should support nurses' decision-making and reduce bias to improve care access.