Quality Care

Patty Hayward, Talkdesk GM of healthcare and life sciences, explains how the company uses AI to automate bill payment, medication refills and appointment scheduling to give patients quick responses and call center agents time to answer complex questions.

Senior medical director of digital health and innovation at Johns Hopkins Medicine Dr. Brian Hasselfeld discusses addressing resource issues in healthcare with the help of artificial intelligence.  

It looks to use its fresh funds to secure the US FDA's approval for its AI software.

Nicole Rogas, president of symplr, discusses her company's "connected enterprise" strategy that helps consolidate multiple software systems into a single platform with one logon and automated workflows to reduce clinicians' time spent on technology.

Dr. Farukh Usmani of Intermountain Health discusses how the health system became the first organization to reach Stage 7 of the updated Infrastructure Adoption Model, which has led to improvements in cybersecurity, sustainability and care delivery.    

Grace Cordovano, cofounder of Unblock Health and a 2024 Changemaker Award recipient, talks about helping patients access and understand their records, as well as the Cancer X initiative, which aims to increase care access and affordability.

In their new book, Cris Ross, CIO of Mayo Clinic, and Edward Marx, CEO of Marx Advisory, encourage patients to advocate for themselves, while a companion white paper suggests ways healthcare leaders can close care gaps for better patient experiences.

Human pose estimation and abductive reasoning technologies have been used to estimate automatically the cause of pain and offer users a suitable exercise program.  

Also, Monash University researchers have made it possible to do an MRI scan in five minutes using AI.

Arnab Sen, chief strategy officer at Omega Healthcare, speaks on navigating patient improvements in a ever-changing health landscape.