Operations

Banner Health's "Text the CEO" initiative allowing patients and families to give leaders their feedback in real time has helped improve patient satisfaction, according to senior digital product manager Amy Adashek-Pinn.

Ran Balicer, chief innovation officer at Clalit Health Services, believes AI implementation is necessary to advance healthcare and recommends that organizations create guardrails to ensure safe, ethical AI deployment.

The digital mental health tool maker will retire its teen-focused app as of June 30.

According to Darren Batara, nursing innovation and informatics manager at Stanford Healthcare, ambient listening can help nurses balance documentation and patient care amid constant interruptions.

Michael Ramey, managing principal of Strategic & Transaction Solutions at PYA says due to changes in the FTC's new premerger notification rules, he's advising clients to be prepared to disclose more information and undergo greater scrutiny.

Generative AI tools can aid non-analyst healthcare staff in gleaning insights from data, but Bruno Lempernesse, MDClone's president, recommends defining guardrails for these tools' use to build trust and protect patient privacy.

Karly Rowe, interim president of Inovalon's provider business unit, talks about how vendor support and partnership can keep organizations running and serving patients when cyber incidents like the Change Healthcare attack happen.

Health IT success is achieved by ensuring data is relevant and timely and developing insights that people need and assuring those insights are reaching people, says Ardent Health's chief digital and transformation officer Anika Gardenhire, RN.

Lee Kim, senior principal of cybersecurity and privacy at HIMSS, says she believes strong governance and psychology-based training can help healthcare organizations combat social engineering cyberattacks that exploit workers' instinct to help.

Health Catalyst's Cathy Menkiena says that serving on HIMSS committees at the state and national levels let her learn from and network with other professionals as she transitioned from nurse to healthcare IT leader.