contact center

Virtus Health nurses assisting a patient in bed
Virtus Health enhancing IVF patient experience with AI
By Adam Ang | 11:46 pm | February 28, 2024
It is consolidating its contact centre functionalities across sites in Australia and Europe.
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Using call deflection, automation techniques to enhance patient experience
By Salesforce | HIMSS TV | 06:06 pm | April 23, 2021
Modernizing contact centers with automated and omnichannel capabilities helps contact center agents quickly respond to the needs of patients, says Sean Kennedy, VP and GM of the Public Health Sector at Salesforce.