clinical workforce
Columbia University Associate Dean of AI Stephen Ferrara, who is past president of the American Association of Nurse Practitioners, says getting buy-in requires building AI literacy and educating nurses on "what AI can do, and what it can't".
Wooster Community Hospital Health System CIO Eric Gasser, RN, discusses ways that IT leaders can more effectively work with nurses and help solve major challenges.
Kenrick Cato, nurse scientist, pediatric data and analytics, Children's Hospital of Philadelphia, says that nurses are excited about AI but are cautious and while they want help from AI, they don't want AI to do their job.
The struggle is that "you can't just plop something in the middle of a system even though it has good effectiveness and expect people to change their behavior or trust it," says Dr. Cole Zanetti at Rocky Vista University College of Osteopathic Medicine.
Customer service representatives interacting with a patient with a $500 balance who can only pay $50, should use that data to give that patient the option to set up 10 payments of $50, says Casey Williams, senior VP of patient engagement at RevSpring.
HIMSS25
Identifying people who want to contribute and share knowledge takes a bit of work, but it pays off once you get someone involved and they see the benefits it provides, says Julie Luengas, CNIO at Stony Brook Medicine Information Technology.
HIMSS25
While clinicians are seeing positive results from AI tools such as ambient listening, Anurag Mehta, Omega Healthcare CEO, believes healthcare won't realize AI's full potential until data-security fears are overcome.
Hal Wolf, president and CEO of HIMSS, discusses the predicted shortage of healthcare workers globally by 2030, how digital transformation can help improve the situation, though not completely fix it, and the need to embrace innovation.
HIMSS25
As digital health innovation continues, Trinity Health's Dr. Roosevelt De Los Santos, who is a 2025 Changemaker Awardee, advises healthcare organizations to seek stakeholder input on technology-related matters to keep improving patient outcomes.
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According to Darren Batara, nursing innovation and informatics manager at Stanford Healthcare, ambient listening can help nurses balance documentation and patient care amid constant interruptions.